Business Transformation
Background
Strata Plan manages hundreds of Owners Corporations across Melbourne, providing the guidance, resources, and services that streamline shared ownership and optimise the customer experience.
Strata Plan is the disruptor of the industry that are reinventing the way Owners Corporation Management is done.
Challenge
Strata Plan was having people challenges. It was difficult to understand the status of the business and what direction they wanted to go in.
Everybody was working hard, running around doing things, but everyone was tired because they didn’t know what they needed to focus on or what they were accountable for. An effective structure was lacking.
It wasn’t clear exactly what the company’s current challenges were and what it would take to achieve the kind of success the Board wanted.
Solution
ConsciousOrg was chosen because Julia Cookson understood the people side of the business and understood the organisational side. This was a different approach that was unique to what others offered. This was lacking in the other people that Strata Plan had worked with previously.
Julia had meetings with the team leaders, seniors, executives and frontline people in the business to understand the customer and employee experience.
Julia re-structured the business and came up with a completely different model than what Strata Plan thought they needed. She created new roles and new departments, which enabled individuals to understand and accept their roles and role descriptions and know what they are accountable for. Julia gave the staff focus.
Result
The new model has been implemented, and it’s helped Strata Plan get structure and focus on the business.
Julia worked closely with the senior executives and helped them to extend the changes down to the team leaders.
Although the re-structure of the business was a significant change for the company (with a completely different organisational chart, new roles and new positions), Strata Plan acknowledges that without making this change, the company would be where it was for the last ten years.
“Julia’s respectful, and she knows what needs to be done and holds people accountable. She picked up on many things that we weren’t aware of or just tolerated in the business. She enabled individuals to take ownership of their roles, which was very valuable to our company.”
Simon Charmaa, Director Strata Plan
Governance
Background
EduGrowth is Australia’s education technology and innovation industry hub. EduGrowth connects a community of education providers, industry participants and entrepreneurs committed to reimagining learning in the digital age. EduGrowth is focused on accelerating Australia’s EdTech ecosystem globally through connection and collaboration.
EduGrowth is a member-based organisation that advocates for education technology and innovation through research, thought leadership and international pathways.
Challenge
The board of EduGrowth had a strategic plan to set up an Advisory Council and wanted an external party to review existing materials (business constitution, the codes of conduct, terms of reference and recruitment models).
They needed someone with experience to ensure the materials connected to the planned strategy.
Solution
ConsciousOrg was chosen because Julia Cookson provided deep experience. She had great respect for the governance model within a membership-based association and understood the nuance in NFP organisations.
Result
Julia worked as a Consultant and was professional, insightful and strategic in her approach. She provided deep insight and produced good materials to support EduGrowth’s strategic plan.
She gave the CEO the tools to implement the strategic objectives.
“What Julia brings is a unique difference and a very important factor. It’s one thing to understand people, but it’s unique also to understand how organisations function, especially non-commercial organisations.”
David Linke, Managing Director EduGrowth
What Our Clients Say About Us
“Julia has strong business and finance skills that facilitate informed and experienced-based judgments. Julia places emphasis on stakeholder engagement and partnerships to ensure trusted, and authentic exchanges are mutually beneficial. Julia Chairs with skill and diligence, the Connect Health and Community Finance and Audit Board Subcommittee.”
Sally Howe, Non-Executive Director
“As a health service Board member, Julia provided great counsel, insight and support in many areas – people and culture, safety and quality and business and finance. She was courageous in her questioning, stretching Board thinking into new directions and was generous with her time and input. As a CEO, I felt she provided fairness, balance and organisational support.”
Kate Gillan, Executive Director Clinical Services and Chief Nursing Officer at Epworth
“Julia took the lead in facilitating the development of the strategic plan with the Executive and the Board coaching the Executive team in planning and annual objective setting. She regularly challenged colleagues to validate their position and asked probing and insightful questions that resulted in a better operational approach being adopted.”
Sue Forrest, Senior Consultant at mexec
“Julia co-created the new business model and championed proposals within the executive. With the security of a strong industrial and employee relations framework built by Julia and her team, we were able to be ambitious, courageous and innovative in redesigning the service. This organisational realignment improved client service outcomes, created an engaged remote workforce, led to operational efficiencies like reduced agency spend through improved shift management and reduced overtime, but increased the number of home care packages held by the organisation.”
Marita Sealey, Executive General Manager
Are You Ready to Transform Your Business?
If you’re ready to transform your business to achieve exponential improvement with a purpose-driven culture, then contact us without obligation.